Returns & Exchanges
We want you to be fully enlightened by your new smart lighting experience, which is why we offer a 30-day return policy for all products purchased directly from our online store. If your setup isn't a perfect fit for your home, we provide a streamlined process to ensure a hassle-free return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form to include in your package.
Pack Your Gear
Securely pack the products in their original packaging, ensuring all controllers, power supplies, and linkers are included to avoid restocking fees.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing